Return & Refund Policy

Hamaraz Return & Refund Policy

HAMARAZ ENTERPRISES respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we may collect, use, store and protect information when you visit or use www.hamarazworld.com, purchase our products, contact us or otherwise interact with our services.

1. Information We May Collect :

Depending on how you interact with us, we may collect information such as:

  • Name
  • Mobile number
  • Email address
  • Billing address
  • Delivery address
  • Order details
  • Payment-related transaction information
  • Communication and customer-support records
  • Product preferences
  • Information voluntarily submitted through enquiry or contact forms

We do not intend to collect personal information that is unnecessary for the purpose for which it is being collected.

2. Payment Information :

Payments may be processed through third-party payment service providers.

Where payment processing is handled by an external payment provider, sensitive payment credentials such as card details may be processed directly by that provider rather than being stored by Hamaraz World.

Customers should review the applicable privacy and security terms of the payment provider used for the transaction. 

3. How We Use Personal Information?

We may use information for purposes including:

  • Processing and delivering orders
  • Confirming purchases
  • Providing customer support
  • Responding to enquiries
  • Processing returns, replacements and refunds
  • Sending important order-related communications
  • Improving our products and services
  • Maintaining business and transaction records
  • Preventing fraud or misuse
  • Meeting applicable legal and regulatory obligations
  • Sending promotional communications where legally permitted and where applicable consent or other lawful basis is required.                                

4. Marketing  Communications :

Where required, we will seek appropriate consent before sending promotional communications.

Customers may request to stop receiving marketing communications.

Transactional and service-related communications may still be sent where reasonably necessary to complete or manage an order or provide a requested service.

5. Cookies :

Our website may use cookies and similar technologies to:

  • Keep the website functioning;
  • Remember preferences;
  • Understand website usage;
  • Improve website performance; and
  • Support analytics or relevant marketing functions.

You may be able to manage cookie settings through your browser or available website controls.

6. Sharing of Information :

We may share relevant information with trusted service providers where reasonably necessary to operate our business, including:

  • Payment processors
  • Courier and logistics partners
  • Website and hosting providers
  • Technology service providers
  • Customer-support providers
  • Professional advisers
  • Government or regulatory authorities where legally required

We do not intend to sell personal information to third parties for their independent use.

7. Data Security :

We take reasonable measures to protect personal information against unauthorized access, misuse, loss, alteration or disclosure.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

8. Data Retention :

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling transactions, maintaining records, resolving disputes and meeting legal, accounting or regulatory requirements.

9. Children’s Information :

Our website is not intended to knowingly collect unnecessary personal information from children.

Parents or guardians may contact us if they believe personal information relating to a child has been submitted to us unnecessarily.

10. Third-Party Websites :

Our website may contain links to third-party websites, social-media platforms, payment providers or other services.

We are not responsible for the privacy practices of independent third parties.

Customers should review their respective privacy policies.

11. Your Rights and Requests :

Subject to applicable law, you may contact us regarding your personal information, including requests relating to access, correction, updating, withdrawal of consent where applicable, or other rights available under applicable law.

Requests may be subject to reasonable verification to protect your information.

12. Data Protection Contact :

For privacy-related questions or requests:

Hamaraz Enterprises
Email: customercare@hamarazworld.com
Phone/WhatsApp: +91 – 8015-71-8014

13. Policy Updates :

We may update this Privacy Policy from time to time to reflect changes in our business, technology or applicable legal requirements.

FAQ About Return & Refund Policy

Returns are accepted only where the product and circumstances meet the conditions stated in our Return & Refund Policy. Eligibility may depend on the product, its condition and the reason for the return.

Please contact us as soon as possible after delivery. Keep the product and packaging safely and provide your order details and, where requested, clear photographs or videos. We will review the matter and guide you through the next steps.

This depends on the product and the conditions specified in our Return & Refund Policy. Certain products may not be eligible for return because of their nature.

Return eligibility depends on the applicable return conditions. For personal-care and hygiene-sensitive products, additional restrictions may apply.

Please contact us immediately and provide your order details and photographs of the product received. We will review the issue and advise you on the next step.

Where a refund is approved, it will normally be processed through the applicable payment method or in another manner communicated by our team.

The time required can vary depending on the payment method, bank or payment service provider. We will provide the relevant information when the refund is approved.

Hamaraz Enterprises started with a simple thought – to build something of our own, step by step, with honesty, hard work and the experience we have gained over the years.

Hamaraz World is our journey – built one idea, one product and one relationship at a time.

© 2026  – All Rights Reserved – Design & Developed by AR Creatives